Enjoy Free U.S. Shipping on Orders Over $85!
Exciting New Shipping Process & Tracking Notifications!*
We're thrilled to let you know that we process your orders quickly—most of them leave our facility within 24 hours! While we do our best to keep things speedy, during busy times, processing may take up to 72 hours. Rest assured, we partner with a reliable shipping network to ensure your packages arrive promptly.
At checkout, you’ll easily find the Shipping Method and Estimated Delivery Times based on your location. Once your order ships, you’ll receive a tracking email to keep you updated.
Just a heads up: all transit times are estimates and don’t include weekends or holidays!
If you're in the Midwest or Eastern U.S., your order might go through a 2-Step Shipping Process (Learn More).
*Save on Shipping! Consider Bulk Orders!*
For great savings, think about purchasing your items in larger quantities.
*PUDOpoint - Convenient Pick-Up at a Local Business! (Learn More)*
We’re excited to offer you a convenient pick-up option through PUDOpoint! Your package will be shipped to a nearby local business based on your Zip Code. Once it arrives, you’ll get an email notification with all the details to easily pick it up. No more worrying about packages left at your doorstep!
*Helpful Updates on Our Shipping Services:*
- PACT ACT Vape Mail Announcement
- Delay or Processing Issues? Here’s Why!
- Need to Know When Your Order Will Arrive?
- New Service Coverage
We want to keep you in the loop! Sometimes, due to logistical reasons, we can’t ship to certain areas in the continental U.S. But don’t worry—our network of over 20 local regional carriers is growing every week! Sign up to be notified when shipping becomes available in your area!
If we can’t ship to your address, you’ll see a notification at checkout. Plus, check out our Zip Code Checker and sign up for updates. We’re expanding our service coverage all the time!
*Free Domestic U.S. Shipping on Orders Above $85!*
Whenever your cart reaches over $85 (excluding taxes, discounts, and rewards), you’re eligible for Free Shipping! Just remember to select the Free Shipping option at checkout. Please note that we prioritize paid shipping customers first.
*Important: Adult Signature Service Required*
To comply with federal regulations, all vape mail orders need Adult Signature Confirmation (21+) upon delivery. You’ll need to show a valid government-issued photo ID to receive your package.
This service adds an extra $7, which you’ll see at checkout. If it’s more convenient for you, we’re happy to ship to a business address, but we cannot send packages to PO Boxes.
*Shipping and Handling Timelines*
We generally take 24 to 72 business hours to process your order before it ships. You’ll get a tracking email confirming that your package is on its way. The Shipping Method and Estimated Delivery Times will be provided during checkout.
*Estimated Transit Times:*
- *Western U.S.:* 1-3 business days*
- *Eastern U.S.:* 6-20 business days*
- *International Packages:* No specific estimate available. Tracking will show movement from our facility to the U.S. international sort facility. For updates once it arrives in your country, please contact your local customs agency.
During busy holiday seasons or sales surges, processing can take up to 5 business days. We appreciate your patience as our team works hard to deliver your packages quickly!
We process orders Monday to Friday from 8:00 AM PST to 4:00 PM PST. Our shipping carriers take a break on weekends and U.S. federal holidays.
*Return to Sender Policy*
If a package is returned due to an undeliverable address (like an incorrect or incomplete address), we aren’t required to issue a refund or resend the order. However, if items come back to us, we’ll gladly offer a refund minus the postal expense.
If a package is returned because the carrier couldn’t collect the adult signature and ID, we may deduct a $14 restocking fee from the refund. Additionally, we’re happy to reship a replacement order only after the original package is back with us.
Thank you for choosing us, and we’re here to help if you have any questions! Happy shopping!